The Call Centre

Testimonials

After-hours technical assistance

The Call Centre Ltd is the first point of contact for after hours calls, for our continually expanding business. CMS is Head Contractor to Housing New Zealand Corporation for almost seventy-five percent of the South Island. The calls sometimes involve urgent responses, and may be urgent Health & Safety issues, and even life threatening situations.  We at CMS place our full confidence in John and his team, who we have engaged for many years now, and their outstanding ability to cope with extreme pressure and demanding circumstances.  All work is managed professionally from the initial call to the end result. A comprehensive reporting system enables us to monitor the event from start to finish. We have no hesitation in recommending The Call Centre Ltd to any interested party in the future.

Thanks heaps

Tony Baas
Managing Director
Contract Maintenance Solutions

Recruitment services Support

“You and your team are quite often the first public voice of the New Zealand Fire Service that prospective recruits hear. It is important that the message they receive is professional, informative and helpful, The Call Centre meets these objectives and I would be happy to recommend your services to any one looking for a similar facility.”

Symon Mitchell
National Recruitment Manager
New Zealand Fire Service

Direct marketing sales support

“In selecting you for our supplier for overflow and after hour service, we had to be confident that you would provide us with the consistently high level of customer service and support. I believe it is fair to say that The Call Centre management and team did just that. The level of support and cooperation was always evident and when in some instances, we did not always provide you with the product information etc, you reacted quickly to recover the position for us,”

Graham Fagan
Operations Manager
L V Martin & Son Ltd

Tertiary educational support services

“The Call Centre management and staff continuously work with us to understand our business and this enables them to take brochure orders on our behalf. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately and because we have worked together to ensure The Call Centre’s CSRs have information readily available, any concerns are minor and easily remedied”.

Jean Anderson
Customer Services Manager
The Open Polytechnic of New Zealand

Franchise operations support centre

The reasons we have found the Call Centre Ltd’s franchise support system to be so effective:

• Genuinely want to understand our business and add to our success
• Willing to work with us to change your system to meet our requirements at a reasonable cost
• Able to manage the franchisees diaries electronically and in real time
• Able to distribute email and text messages electronically in real time
• Manages the area allocation in real time
• Excellent conversion rate by following our processes and suggesting changes to improve these processes.
• Pro-active reporting enables us to manage our business, evaluate the success of our advertising and ensure the regularity of work. The current reporting is far superior to that provided by other call centres and at a level with enables us to conduct any further analysis we may require
• Very responsive to our requests and constantly keeping us informed of any issues or enquiries which may not be covered by our existing processes.

Our business is currently growing at a rate of about 20% per month and this is assisted greatly by our front end – The Call Centre.

Chris Wilson
Managing Director
PC People Ltd