Call Centre solutions

Tertiary educational support services

The Call Centre Ltd has developed an expertise in providing support to some of New Zealand’s leading providers of tertiary education. Utilising client’s websites, AR Remedy database storage and retreival, hard-copy information sources, and our own staff’s intelligence and expertise we have been able to fine-tune a very effective support service for these clients.

Our staff are able to provide information on available courses, course costs, EFTS values, cross-credits, course pre-requisites, course content, course dates, semester dates etc. Our ability to provide this level of support means that we add significant value to the process and invariably present our client with a call log or pre-formatted message form that allows proactive action to be carried out by our client without our client having to first refer back to the caller – an option that is not available to those institutions that deploy voice-messaging systems only or who employ ‘message-taking’ call centres.

Testimonial

“The Call Centre management and staff continuously work with us to understand our business... read more »