Integrated call centre solutions

After Hours Technical Assistance
Do you have a team of technicians on the road or on-call? Do you require ‘controlled’ management and escalation services? Do you have a ‘mission-critical’ service that needs supporting after hours? The Call Centre has the expertise to manage these efficiently and effectively.

Recruitment Services Support
Looking for a professional reception service 24 hours a day to provide support and advice to enquirers on a fulltime basis or just after hours, for prospective employees enquiring about joining your organisation? The Call Centre’s people and systems can provide a real ‘value-add’ service to your organisation.

Direct Marketing Sales & Support
Do you want to maximise the sales potential of your media advertising? Do you need a call centre that sounds professional and informed? Do you need information sent to callers within 24 hours of request, or credit card transactions processed online? The Call Centre has a vast wealth of experience supporting Direct Marketing businesses.

Tertiary Education Support Services
Do you need a call centre to provide an informed and responsive service for potential students enquiring about your courses? Do you wish your potential students to receive a positive impression right from the beginning, of your organisation’s commitment to servicing their needs? The Call Centre will deliver this.

Professional Reception Services
Do you want your callers talking to a machine? You know you don’t really want them to, or want them listening to an engaged signal or waiting incessantly for an answer. However you are anxious that leaving your calls in someone else’s hands may degrade the service. Well don’t worry, The Call Centre has the staff capable of delivering your clients a totally seamless service, 24 hours a day.

Franchise Operations Support
Why run two businesses when one will do? A call centre operation has totally different dynamics to any other business. Many franchise businesses fall into the trap of setting up call centres to help support their core business, not realising that they in effect creating an entirely new business to manage. Outsourcing this aspect of your business makes economical and operational sense. The Call Centre has the proven expertise to take the worry of day-to-day customer-fronting services off your hands.