Call Centre solutions

Franchise operations support centre

The Call Centre has developed a solution for franchised businesses, effectively taking the day-to day worries of running an operations centre out of the hands of franchise principals, allowing them to focus on their core businesses and the franchisees to maximise their productive time.

The key systems components that The Call Centre has harnessed to deliver the franchise solution are; Remedy Action Request service management application, Crystal Reporting, Microsoft Exchange, and SMS text messaging. We deliver the output from AR Remedy through Crystal Reports to provide franchise owners with formatted, professional Job sheets as they are created. The job sheets are emailed as created and an abbreviated text message of the job to the franchisee’s mobiles using SMS text messaging service. A daily summary of jobs booked and messages taken is also emailed each evening as a back-up.

Variations on this process have also been implemented including appointment-booking and also slightly lower value-add solutions based around message and call transfer transfer to individual franchise operations.

This outsourced solution has allowed these businesses to get on with doing what they do best, in the knowledge that their entire support systems are being taken care of, and that any changes to scope will be easily accommodated as they arise.

Testimonial

The reasons we have found the Call Centre Ltd’s franchise support system to be so effective... read more »