Call Centre solutions

After-hours technical assistance

The Call Centre Ltd has a number of clients who provide technical and emergency repair services. We make it our business to manage these calls until resolution. The Call Centre deploys AR Remedy native workflow processes to assist in the escalation management of these calls where necessary. The Remedy system provides an invaluable backup to our skilled CSRs by ensuring that escalation timeframes are automatically monitored and prompted to ensure the fault resolution commitments made by our clients to their customers are consistently met.

Amongst our clients are service providers supporting:

• Petroleum retailing
• Hydraulic machinery
• Scales and weighing machines
• Eftpos
• Retail counters and check-out equipment
• Beverage and food dispensing machinery
• Refrigeration and airconditioning
• Security and alarms
• Software and hardware maintenance

Testimonial:

“The Call Centre Ltd is the first point of contact for after hours calls, for our continually expanding business. .... read more»