The Call Centre Limited -
delivering excellence 24 hours a day

The Call Centre Limited was established with the intention of providing the highest level of customer service and service capability in New Zealand.

We are not a company that has evolved from being an alarm monitoring company, or a telemarketer turned inbound call centre and still can't decide what we are. We are simply what we have always wanted to be - a provider of high-quality, technically-savvy, inbound customer service.

It is our objective to provide an inbound 'virtual reception' or 'help desk' that at the very least matches the quality that our clients would offer in-house. I expect our staff to care as much about our clients business as they do themselves. As an example of how well we have succeeded in this objective a number of New Zealand nationally-franchised businesses have now entrusted us to be their business's 'front end'. After using our services for some time they are in no doubt that we are highly positive contributors to their business growth.

The Call Centre Limited uses AR Remedy as its backbone application. AR Remedy allows us to create some very smart yet functional solutions for our customers. It gives us an 'edge' when it comes to developing value-add solutions at a realistic price. We also employ sophisticated queuing software to ensure that all calls are tracked from the first ring until resolution, allowing us to report and manage call-handling efficiencies. The innovative use of these applications, combined with our commitment to employing only the very best staff stands us apart from the opposition.

When dealing with The Call Centre you are not dealing with a faceless organisation. The buck stops with me. As our clients will attest, we do actually CARE – you have my promise on that.

The following pages outline some of the services we provide and are accompanied by some endorsements from some of our customers. We look forward to being of service to you.

Sincerely

John Sheehan
Managing Director