The Call Centre Limited -
delivering excellence 24 hours a day

The Call Centre Limited delivers the highest level of inbound call centre services in New Zealand.

It is our objective to provide an inbound ‘virtual reception’ or ‘help desk’ that at the very least matches the quality that our clients would offer in-house. I expect our staff to care as much about our clients business as they do themselves. As an example of how well we have succeeded in this objective a number of New Zealand nationally-franchised businesses have now entrusted us to be their business’s ‘front end’. After using our services for some time they are in no doubt that we are highly positive contributors to their business growth.

One of our secrets is that we do not compromise our services by attempting to be all things to all men. There are organisations that carry out outbound telemarketing and do it well, but we know of none who provide both inbound and outbound services and do them both well. In our experience any attempt to combine these two services compromises the quality of the inbound service. Accordingly we no longer offer outbound telemarketing services but we can recommend an excellent outbound provider if you wish to call us.

The Call Centre Limited uses AR Remedy as its backbone application. AR Remedy allows us to create some very smart yet functional solutions for our customers. It gives us an ‘edge’ when it comes to developing value-add solutions at a realistic price. We also employ sophisticated queuing software to ensure that all calls are tracked from the first ring until resolution, allowing us to report and manage call-handling efficiencies. The innovative use of these applications, combined with our commitment to employing only the very best staff stands us apart from the opposition.

Like any business that relies on humans as a major part of its service provision, we too are subject to human error. However our commitment to minimising these occurrences through the use of smart systems and processes and the follow-through we employ when we do err gives us another edge on our competition. Not convinced? I am sure our clients will be happy to endorse this.

When dealing with The Call Centre you are not dealing with a faceless organisation. The buck stops with me. As our clients will attest, WE DO ACTUALLY CARE – you have my promise on that.

The following pages outline some of the services we provide and are accompanied by some endorsements from some of our customers. We look forward to being of service to you.

Sincerely

John Sheehan
Managing Director